Creating an Informed Customer Service Model: Using Action Research

Any service industy is a challenging enough environment without having to second guess the needs of your customers. Meeting customer service needs of the consumer in healthcare has become one of the greatest challenges for that industry. No longer is healthcare a place where the healthcare professionals knows what is best. Whether consumer, client or customers all come equipped with increased knowledge, more questions and a need to participate in decision making and all that it may encompasses. What if you could build the ideal customer service model for your organization, based on the feedback from past consumers? Using Action Research, Creating an Informed Customer Service Model" leads you through one organizations process for the devlopment of a framework for a new customer service model further organization development and a clearer vision for leadership and employee development to better meet the needs of their customers. jennie. deneka@presencingcoachinggroup. ca"